Frequently asked questions

9 ways to achieve better print quality on an Epson SureColor F-serie

Double check your configuration to achieve the best print quality

Are your products suitable for outdoor use?

Yes you can, but only with our new substrate, called ChromaLuxe EXT

Can I ask you to coat my own materials?

Perhaps...let's find out...

Add a sub-frame to the back of your aluminum ChromaLuxe panel

Find out how to install a professional subframe to your ChromaLuxe panel

Can I use my own printer to print for sublimation and regular inkjet paper?

No, you need a dedicated printer for sublimation. Find out why…

Do I need to laminate or varnish my panel after production?

Find out how fast you can produce ChromaLuxe metal panels

Time and temperatures list for large format products

Download our PDF files for your heat press with our recommended settings.

How to install the ChromaLuxe cloud profiles

Learn how to install ChromaLuxe cloud ICC color profiles for your sublimation printer.

How long must paper prints dry before sublimation?

The prints must be dry before sublimation. How long...

How do I clean my ChromaLuxe and Unisub panels ?

Fingerprints or dust? Here is the best way to clean them ...

What is the maximum size of a ChromaLuxe panel ?

How big do you need? Let's find out!

How long will my ChromaLuxe prints last?

Normally a lifetime, but here is more info...

Where can I get inspiration to create new products?

Find out where you can get some amazing ideas.

What is the difference between textile and hard substrate sublimation?

Same technique, but...

Why do we not have white inks in sublimation?

Because our primary coating is white. More...

Why does the output on paper look so faded?

Part of the magic of sublimation. Find out why...

Can I buy your coating to put on my own materials?

No, but perhaps we can help...

What dimensions does my room need to install a large format sublimation printer?

It depends on which printer. More...

What is the difference between pigment inks and dye-sublimation inks?

Two different processes...

What paper do I need to use to achieve optimum output?

The paper used for sublimation printing is very important...

Can I sublimate the back of a panel?

The aluminum panels are not designed for back printing but...

What are the correct settings for sublimating your products?

Let's have a look...

Can I convert an old printer for sublimation?

No. This is not recommended. Why...

I want to become a Certified ChromaLuxe lab.

What do I need to become a Certified lab? (only available in EMEA area).

Can I print now and sublimate next week?

As a rule, this is not recommended. But it is possible. More...

Can I cut the panels after the sublimation process?

Yes and No...find out more.

When do I need to refill the inks of my Epson sublimation printer?

When tanks are at 15%. More...

How can I tell if a sheet is Gloss or Matte?

Identify a product from the foil color...

What ink do I need to use with my Epson Stylus Pro 7890/9890?

Find out here...

Should I use the Epson nK or hdK inks?

Which is better for your output...

How can I perform a nozzle check on the Epson Stylus Pro 7890/9890?

Follow our procedure...

What are the system requirements of the Wasatch SoftRIP?

Here is an overview...

Do you have a Test file that I can use to check output?

There is a test file. More...

Should I leave my printer powered on when not in use?

Yes, but find out why...

What are your environmental credentials?

Full info here...

Where can I find MSDS Safety Data Sheets?

Right here...

How would you suggest inspecting my product?

Here's how...

How do I make sure my print covers the entire surface of the product?

Add a 'bleed'. Find out how...

What dimensions does my room need to install a large format heat press?

It depends on which press. More...

How can I clean blocked nozzles on the Epson Stylus Pro 7890/9890?

Follow our procedure...

How can I perform a nozzle check on the Epson SureColor Printer?

Follow our procedure...

How easy is the production process of large format ChromaLuxe panels?

Check out our video...

How do I remove dust and fingerprints from my panels?

Clean them with any product. Read more here...

What file settings do I need to use for preparing my digital images?

Find out the best way to save your files.

Why is the correct ink so important for my output?

To have optimum output, you need to use the correct ink.

Does your products have fire safety certificates?

Click here to download ...

Does my ChromaLuxe metal print need to be framed?

ChromaLuxe prints are very scratch resistant & waterproof, so they don't need to be protected under glass.

What can I do to prevent chipping on the edges?

Let's find out how...

Why do I see white dots on my print?

This is a very well know issue ... but easy to solve.

Why do I have colored dots on my print?

How to avoid black dots on your ChromaLuxe panels ...

Why does my print look wavy?

Usually, trapped moisture causes wavy prints. More...

Do you offer printing services for me?

ChromaLuxe and Unisub are our product brands. If you want to let print ...

Why do I have duplicate images or text?

That is what we call "ghosting". Find the solution here ...

Which RIP applications can I use to print ChromaLuxe?

We support currently two software RIP's that meet the requirements ...

How to install kickstands in wooden photopanels?

Learn in 4 easy steps how to insert kickstands in a wooden photo panel.

Do you also sell sublimation products for textile ?

No, we don't. This support portal only has information for sublimation on rigid materials.

Let us explain why Alu Dibond is not the same as ChromaLuxe HD Metal

Understanding metal prints: direct UV versus Dye Sublimation